Meet Our Team
Pasadena Villa Outpatient Novi is led by a multidisciplinary team of licensed clinicians and psychiatric providers with deep expertise in complex mental health conditions, committed to delivering individualized, evidence-based care at the highest standard.
Frequently Asked Questions
What should I expect during my first visit to Pasadena Villa Outpatient Novi?
New clients are welcomed by the Office Coordinator and given a tour of the facility. Clients learn where to store personal items, access snacks and coffee, and meet with their care team.
After completing admissions documents, each client has a private intake session with a therapist to review history, current symptoms, and treatment goals. Depending on availability, most clients also meet with a medication provider during the first visit.
Clients are introduced to the group at their own pace, with no pressure to speak or take any special action.
Do I need a referral to start treatment at Pasadena Villa Outpatient Novi?
No referral is required unless the client’s insurance specifically requests one. Anyone can call to request a mental health screening in Novi, and the admissions team is happy to assist with scheduling.
What mental health conditions does Pasadena Villa Outpatient Novi treat?
Pasadena Villa Outpatient Novi treats a full spectrum of complex mental health conditions in adults, including anxiety disorders, depressive disorders, bipolar disorder, personality disorders, post-traumatic stress disorder (PTSD), and trauma.
The admissions team can discuss whether the partial hospitalization (PHP) or intensive outpatient (IOP) program is the right fit for a specific situation.
What happens if a loved one needs a higher level of care than outpatient treatment?
In cases where a client requires a higher level of care during the intake process, the clinical team contacts the designated emergency contact to explain the next steps.
With the client’s consent, Pasadena Villa Outpatient coordinates directly with hospitals or residential treatment centers to ensure a smooth transition and continuity of care.
When clinically appropriate, the client will be rescreened for admission to the partial hospitalization program (PHP or the intensive outpatient program (IOP).
What are the hours of operation at Pasadena Villa Outpatient Novi?
Standard hours are Monday through Friday, 8:00am to 5:00pm. Evening hours are available on select days from 4:00pm to 7:00pm.
To protect the privacy of current clients, walk-ins are not accepted. All appointments should be scheduled in advance.
What should I bring to my first appointment?
Clients are encouraged to bring any medications taken throughout the day, which can be stored in a locker during the visit. A water bottle or personal snacks are welcome, though snacks are provided. Many clients also prefer to bring a sweater in case the office gets chilly.
Can I schedule vacation or outside appointment during treatment?
Due to programming and insurance requirements, vacations cannot be accommodated during active treatment. Outside appointments should be scheduled before 9:00am or after 3:00pm when possible.
If a pre-scheduled appointment cannot be moved, partial days of treatment are not covered by insurance, and a doctor’s note will be required to excuse the absence.
What should I do if my insurance changes during treatment?
Clients are encouraged to notify the Pasadena Villa Outpatient Novi team as soon as possible of any anticipated changes to insurance coverage.
Changes may affect coverage, out-of-pocket costs, and other aspects of care. Early notice allows the team to keep clients fully informed and minimize any disruption to treatment.
Does Pasadena Villa Outpatient Novi accept insurance?
Yes. Pasadena Villa Outpatient accepts most major insurance plans with broad in-network coverage. The admissions team provides fast, hands-on benefit verification to help streamline access to care. Call 833.970.3513 to verify coverage.
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