pasadena villa outpatient
Jacksonville
Mental health treatment in Jacksonville, FL
About Us
At Pasadena Villa Outpatient in Jacksonville, we focus on empowering clients with practical skills for real-life challenges. Our approach emphasizes learning and practicing coping skills, life skills, and self-management strategies to address present difficulties and support clients in building a fulfilling life. Guided by the belief that recovery is possible for everyone, we are dedicated to preparing our clients for success after treatment.
Please note we do not accept Medicare or Medicaid.
What We Treat
Our expert clinicians artfully blend years of experience and deep expertise with compassion, providing clients with the tools they need to maintain lasting healing.
How We Treat
At Pasadena Villa Outpatient, our expert clinical team is experienced in addressing a wide range of issues.
The Pasadena Villa Outpatient Difference
Customized Treatment
We tailor our care to meet each client's needs and challenges, ensuring a personalized approach that supports meaningful progress and lasting recovery.
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At Pasadena Villa Outpatient, we offer personalized care tailored to each client’s needs and goals. We believe individuals are more than their diagnoses — their past experiences and future aspirations shape them.
Our dedicated clinical team, including board-certified psychiatrists, licensed clinical social workers, registered art therapists, and licensed professional counselors, collaborates with clients and their families to create treatment plans that promote lasting recovery.
Compassionate Care
Our clinical team develops personalized treatment plans, empowering clients to discover new ways to lead fulfilling lives.
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In a supportive, healing environment, we take a whole-person approach, integrating evidence-based therapies that guide clients from clinical care to independent self-care.
Weekly tailored groups teach practical skills for navigating life’s challenges, while individual therapy, group therapy, and family sessions ensure comprehensive support.
Together, these approaches promote meaningful progress and enhance each client’s overall quality of life.
Collaborative Environment
With permission, our providers collaborate with clients' existing care teams to ensure seamless, coordinated treatment.
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The treatment process begins with a comprehensive assessment by the primary therapist. This includes consultations — with client consent — with the client’s prescriber, psychotherapist, loved ones, and other providers.
Our experienced psychiatrists oversee care, conduct evaluations, and manage medication as needed. They also coordinate with community providers, ensuring seamless care continuity as clients transition into and out of our program.
Collaboration with other community providers is a cornerstone of our approach, allowing us to serve as an extension of the client’s broader care team, ensuring seamless continuity of care throughout the client’s transition into and out of our program.
Our Facility
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Our Levels of Care
Pasadena Villa Outpatient in Jacksonville offers two comprehensive levels of care — a partial hospitalization program (PHP) and an intensive outpatient program (IOP).
Partial Hospitalization Program (PHP)
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Our PHP provides intensive treatment in a supportive, less restrictive setting than inpatient care. Clients attend a structured program during the day while returning home in the evenings, fostering a foundation for long-term recovery.
PHP is ideal for individuals experiencing symptoms such as withdrawal from activities, behavioral challenges, depression, anxiety, pervasive psychiatric disorders, or risk of harm to themselves or others.
Intensive Outpatient Program (IOP)
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Our IOP supports individuals facing heightened symptoms or challenges that traditional outpatient services have not resolved. This program provides additional treatment and support to promote meaningful progress and establish a strong foundation for transitioning to community-based care.
Evening IOP (E-IOP)
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Pasadena Villa Outpatient is honored to hold CARF accreditation, reflecting our dedication to consistent, high-quality patient care and fostering a culture of excellence.
Our Leadership
Meet Our Team
Pasadena Villa Outpatient is guided by a team of compassionate, experienced professionals dedicated to delivering the highest quality care.
Gloria Hanania
LMHC, LCPC, CAP
Executive Director
Sarah Lynch
DNP, PMHNP, FNP
Nurse Practitioner
Daphney Kelly
MS, RMCHI, NCC
Therapist
Vanessa Tracz
RMHCI
Therapist
Thomas “Tommy” Fox
RMHCI, PRN
Therapist
Sarah Feinman
Yoga and Mindfulness Instructor
FAQs
Frequently Asked Questions
What should I expect during my first visit?
On your first visit, you’ll be greeted by the Office Coordinator and given a tour of the facility. You’ll learn where to store your items, access snacks and coffee, and where to meet with providers.
After completing your admissions documents, you’ll have a private intake session with a therapist. This session focuses on gathering your history and current symptoms and developing a treatment plan tailored to your goals.
Depending on availability, most clients will also meet with the medication provider during their first visit. The Office Coordinator will inform you upon arrival.
You’ll be introduced to the group, but there’s no pressure to speak or take any special action. We encourage you to be present and open, listen, and take note of any questions. Remember, everyone was once new to this process. Feel free to ask others about their experiences when you’re comfortable!
What if my loved one requires a higher level of care?
In rare cases, during the intake process, we may determine that a client requires a higher level of care than we provide. Our primary goal is to ensure the client receives the safest and most effective treatment. If this occurs, a clinician will contact the emergency contact supplied by the client to explain the next steps.
With the client’s consent, we will request a release of information and collaborate with the hospital or residential treatment center to ensure a smooth transition and continuity of care. When appropriate, we hope to rescreen the client for admission to our PHP or IOP, depending on what is clinically best for their continued care.
Do I need a referral to schedule an appointment?
No, a referral is not required unless your insurance specifically requests one. Anyone can call and request a screening for mental health services, and we are happy to assist you in scheduling an appointment.
What are the hours of operation, and are walk-ins accepted?
To maintain the privacy and confidentiality of our current clients, we do not accept walk-ins. We’re committed to ensuring a comfortable, secure environment for everyone.
Our standard hours of operation are Monday through Friday, from 8:00am to 5:00pm. Some locations also offer Monday, Wednesday, and Thursday evening hours, from 4:00pm to 7:00pm.
What should I bring to my appointment?
We recommend bringing any medications you take throughout the day. You’ll have access to a locker to store your medications or other personal items.
Additionally, feel free to bring a water bottle or snacks if you’d like, though snacks are provided. Some individuals also prefer to bring a sweater or sweatshirt in case the office gets chilly.
What if I have a planned vacation or doctor’s appointment?
Due to programming and insurance requirements, we cannot accommodate vacations during treatment. We understand that planned vacations can be challenging to reschedule, but the focus during treatment is on long-term wellness rather than short-term escapes.
As our programming runs from 9:00am to 3:00pm, we ask that doctor appointments be scheduled outside these hours. If you have a pre-scheduled appointment that cannot be rescheduled, please note that you will not be able to attend treatment on that day, as insurance does not cover partial days of treatment. In this case, we request that you provide a doctor’s note to keep on file, excusing you from the session.
What if my insurance changes during my treatment?
If you anticipate any changes in your insurance coverage, please notify us as soon as possible. Changes in insurance may affect your coverage, out-of-pocket costs, and other details related to your care.
The earlier we are informed, the better we can ensure you understand any potential impact on your treatment and associated costs. Our goal is to keep you well-informed throughout your care process.
Paying for Care
Flexible Payment Options
Pasadena Villa Outpatient Jacksonville is is Tricare-certified and is in-network with BlueCross BlueShield, FL Blue, Lucet, Optum, Tricare, UMR, and United Healthcare. Pasadena Villa Outpatient – Jacksonville is a participating provider in the VA Community Care Network. Additionally, we accept out-of-network benefits from major insurance providers. We also offer a convenient private-pay option for clients who prefer to pay for treatment directly.
Please note we do not accept Medicare or Medicaid.
Help and healing start here.
Pasadena Villa Outpatient provides flexible, convenient, comprehensive treatment at numerous locations nationwide. Call us today or fill out our form to get started.
Your privacy is our priority. All communication is completely confidential.