Pasadena Villa Outpatient – Charlotte & North Charlotte
Comprehensive Mental Health Treatment in Charlotte
Two Convenient Locations to Support Your Journey
Pasadena Villa Outpatient is proud to be Joint Commission Certified, highlighting our consistent approach to patient care and commitment to a culture of excellence.
About Pasadena Villa Outpatient
Pasadena Villa Outpatient provides compassionate, evidence-based mental health treatment in two Charlotte, NC locations: Charlotte and North Charlotte. Our North Charlotte program also serves the surrounding Lake Norman, Northlake, and Huntersville communities. We support adults (18+) facing challenges such as depression, anxiety, bipolar disorder, and psychotic disorders.
With clinical programming designed to reflect the dynamic and diverse Charlotte community, we emphasize learning and practicing coping skills, life skills, and self-management strategies to help clients navigate here-and-now difficulties and build a fulfilling life. We believe that everyone can learn, grow, and recover, and our dedicated team is committed to preparing clients for life after treatment.
Please note: We do not accept Medicare or Medicaid.
Our Facilities
Explore Our Campuses
Our Levels of Care
Partial Hospitalization Program
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Our partial hospitalization program (PHP) delivers intensive, structured treatment during the day while clients return home each evening. This level of care bridges the gap between residential and outpatient treatment, building the skills and stability needed for long-term recovery.
PHP is designed for individuals experiencing symptoms such as withdrawal from activities, behavioral challenges, depression, anxiety, pervasive psychiatric disorders, or risk of harm to themselves or others.
Intensive Outpatient Program
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Our intensive outpatient program (IOP) provides focused, evidence-based treatment for individuals who need more support than traditional outpatient therapy alone. Through group and individual sessions, clients strengthen coping skills and build a strong foundation for transitioning back to daily life.
IOP is designed for individuals managing symptoms that interfere with daily functioning, including mood instability, anxiety, difficulty with relationships, or challenges maintaining work, school, or home responsibilities.
Virtual Evening IOP
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Our virtual intensive outpatient program (V-IOP) delivers structured, therapist-led mental health treatment through a secure online platform. Research shows that virtual therapy is as effective as in-person treatment when backed by an experienced clinical team and evidence-based programming.
V-IOP is designed for individuals who need flexible scheduling while still receiving comprehensive care.
Evening IOP
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Our evening intensive outpatient program (E-IOP) offers the same quality of in-person mental health and co-occurring disorder treatment during evening hours.
This option is designed for individuals who need structured clinical care while managing work, school, or family commitments during the day.
What We Treat
At Pasadena Villa Outpatient, our expert clinical team is experienced in addressing a wide range of mental health issues.
*Varies by location
How We Treat
Our evidence-based treatment methods, we empower our clients to achieve lasting recovery in real-world settings.
*Varies by location
Paying for Care
Flexible Payment Options
Pasadena Villa Outpatient is in-network with Aetna, BlueCross BlueShield, Cigna, Humana, Tricare, Optum, and others. Additionally, we accept out-of-network benefits from major insurance providers. We also offer a convenient private-pay option for clients who prefer to pay for treatment directly.
Please note we do not accept Medicare or Medicaid.
testimonials
Voices from Our Community
FAQs
Frequently Asked Questions
What should I expect during my first visit?
On your first visit, you’ll be greeted by the Office Coordinator and given a tour of the facility. You’ll learn where to store your items, access snacks and coffee, and where to meet with providers.
After completing your admissions documents, you’ll have a private intake session with a therapist. This session focuses on gathering your history and current symptoms and developing a treatment plan tailored to your goals.
Depending on availability, most clients will also meet with the medication provider during their first visit. The Office Coordinator will inform you upon arrival.
You’ll be introduced to the group, but there’s no pressure to speak or take any special action. We encourage you to be present and open, listen, and take note of any questions. Remember, everyone was once new to this process. Feel free to ask others about their experiences when you’re comfortable!
What if my loved one requires a higher level of care?
In rare cases, during the intake process, we may determine that a client requires a higher level of care than we provide. Our primary goal is to ensure the client receives the safest and most effective treatment. If this occurs, a clinician will contact the emergency contact supplied by the client to explain the next steps.
With the client’s consent, we will request a release of information and collaborate with the hospital or residential treatment center to ensure a smooth transition and continuity of care. When appropriate, we hope to rescreen the client for admission to our PHP or IOP, depending on what is clinically best for their continued care.
Do I need a referral to schedule an appointment?
No, a referral is not required unless your insurance specifically requests one. Anyone can call and request a screening for mental health services, and we are happy to assist you in scheduling an appointment.
What are the hours of operation, and are walk-ins accepted?
To maintain the privacy and confidentiality of our current clients, we do not accept walk-ins. We’re committed to ensuring a comfortable, secure environment for everyone.
Our standard hours of operation are Monday through Friday, from 8:00am to 5:00pm. Some locations also offer Monday, Wednesday, and Thursday evening hours, from 4:00pm to 7:00pm.
What should I bring to my appointment?
We recommend bringing any medications you take throughout the day. You’ll have access to a locker to store your medications or other personal items.
Additionally, feel free to bring a water bottle or snacks if you’d like, though snacks are provided. Some individuals also prefer to bring a sweater or sweatshirt in case the office gets chilly.
What if I have a planned vacation or doctor’s appointment?
Due to programming and insurance requirements, we cannot accommodate vacations during treatment. We understand that planned vacations can be challenging to reschedule, but the focus during treatment is on long-term wellness rather than short-term escapes.
As our programming runs from 9:00am to 3:00pm, we ask that doctor appointments be scheduled outside these hours. If you have a pre-scheduled appointment that cannot be rescheduled, please note that you will not be able to attend treatment on that day, as insurance does not cover partial days of treatment. In this case, we request that you provide a doctor’s note to keep on file, excusing you from the session.
What if my insurance changes during my treatment?
If you anticipate any changes in your insurance coverage, please notify us as soon as possible. Changes in insurance may affect your coverage, out-of-pocket costs, and other details related to your care.
The earlier we are informed, the better we can ensure you understand any potential impact on your treatment and associated costs. Our goal is to keep you well-informed throughout your care process.
Help and healing start here.
Pasadena Villa Outpatient provides flexible, convenient, comprehensive treatment at numerous locations nationwide. Call us today or fill out our form to get started.
Your privacy is our priority. All communication is completely confidential.